Terms of Service

1. Service Operator and Acceptance

Callany is an individual operator based in China. These Terms of Service govern your access to Callany at https://callany.app and its AI-powered calling services (the “Service”).

By creating an account, buying credits, subscribing to a plan, or otherwise using the Service, you confirm that you are at least 18 years old, have read and accept these Terms and the Privacy Policy, and are authorized to act for any organization you represent. If you do not agree, do not use the Service.

2. Service Description

Callany is a digital software-as-a-service platform for configuring AI phone assistants, placing immediate or scheduled outbound calls, purchasing or receiving platform credits, and reviewing call status, duration, recordings, transcripts, summaries, and analysis. Access is delivered immediately after payment is confirmed.

The Service currently supports controlled outbound-call workflows. Country coverage, pricing, routing, availability, and features may change. We may use third-party voice, telephony, AI, hosting, storage, email, and analytics providers to operate the Service.

3. Accounts and Security

You must provide accurate account and billing information, protect your account credentials and API keys, and remain responsible for activity under your account. API keys must be stored only in trusted server-side environments and must not be embedded in browsers, mobile apps, public repositories, or client-side code. Report suspected unauthorized use to support@callany.app promptly.

If you use the Service for an organization, you are responsible for its users, roles, profiles, contacts, runtime variables, and target phone numbers.

4. Plans, Credits, and Pricing

Callany offers one-time credit packs and recurring subscription plans. The current plan details, price, included credits, and credit validity are shown at checkout. One-time credit packs expire on the validity date shown at purchase; subscription credits expire at the end of the applicable subscription period unless checkout states otherwise. We may reserve credits before a call and finalize the charge after provider reconciliation. Historical charges use the pricing snapshot recorded for that call.

Prices and product availability may change prospectively. Unless checkout states otherwise, listed prices exclude taxes that we are legally required to collect.

5. Payment and Cancellation

Waffo Pancake is the sole payment processor for Callany. By completing checkout, you authorize Waffo Pancake to charge the amount shown at checkout. Callany does not store full payment-card numbers.

Subscriptions renew automatically at the stated billing interval until canceled. You may cancel a subscription from account billing settings or by emailing support@callany.app from the account email address. Cancellation stops future renewals and takes effect at the end of the current paid billing period. It does not cancel already completed calls or restore consumed credits.

6. Refund Policy

The Service is delivered digitally and access or credits may be available immediately after payment. Except where applicable law requires otherwise, the following policy applies:

• First subscription purchase: we issue a full refund when you request it within 7 calendar days of the first charge and no subscription credits have been used.
• One-time credit pack: we issue a full refund when you request it within 7 calendar days of purchase and none of the purchased credits have been used.
• Billing errors: duplicate charges and verified incorrect charges are refunded in full.
• Service interruption: for a verified material interruption caused by Callany, we will provide a proportionate refund or credit at our discretion.

Used credits, used subscription periods, requests made after the applicable 7-day period, and accounts suspended for a material breach of these Terms are not refundable, except where applicable law requires otherwise.

To request a refund, email support@callany.app from your account email address with your order or transaction ID and the reason for the request. We acknowledge requests within 2 business days and decide eligible requests within 5 business days. Approved refunds are returned to the original payment method through Waffo Pancake within 5–10 business days, subject to the payment method and processor processing time. Contact us before opening a payment dispute so we can investigate a billing issue.

7. Calling Responsibility and Consent

You control who is called, when calls are scheduled, what the assistant says, and what information is passed into each call. You are solely responsible for:

• Having a lawful basis to call each recipient.
• Complying with telecom, marketing, robocall, AI-disclosure, do-not-call, opt-out, and data-protection rules that apply to each country or region you call.
• Giving required notices and obtaining required consents for automated calls, AI-generated speech, recording, transcription, summarization, and analysis.
• Honoring recipient requests to stop, opt out, or restrict future contact.
• Ensuring assistant prompts, variables, and call content are accurate, lawful, non-deceptive, and appropriate.

Country availability, pricing, provider routing, and call deliverability may vary. A country appearing in a rate table does not mean every use case is lawful there. You may not use the Service for emergency calling, unlawful surveillance, harassment, fraud, impersonation, spam, malware, or high-risk decisions without qualified human review.

8. Recordings, Data, and Privacy

Call recordings, transcripts, summaries, and analysis may contain personal information. You are responsible for the content you submit and for any notice or consent required before recording or processing a call. Important outputs can be incomplete, delayed, or inaccurate and must be independently reviewed before use in customer communications, legal obligations, billing decisions, medical, financial, employment, housing, or other high-impact decisions.

Your use of the Service is governed by the Privacy Policy. We store recordings through private platform storage and expose them only through authenticated download routes. We may retain account, call, billing, and provider-evidence records for the periods described in that policy and where required for accounting, fraud prevention, disputes, legal compliance, security, and auditability.

9. AI Content and Intellectual Property

Subject to these Terms, you own AI-generated output created from your input. You grant Callany a limited, non-exclusive license to process your input only to provide, secure, and support the Service. We do not use your input to train AI models without your explicit consent.

The Service uses third-party AI and voice providers. AI output may be inaccurate, incomplete, or unavailable; you must review and validate it before relying on it. You may not use Service inputs, outputs, model responses, or derivative data to train, fine-tune, benchmark, distill, or develop a competing AI or machine-learning model.

10. Acceptable Use

You must not use the Service to violate law, sanctions, telecom rules, or third-party rights; make unauthorized calls; misrepresent a caller, purpose, price, affiliation, or AI involvement; create unlawful, defamatory, harassing, fraudulent, or deceptive content; create or distribute misleading deepfakes; sexualize minors; create malware, phishing, or cyberattack tools; interfere with security controls; overload provider routes; or resell or sublicense the Service without our written approval.

11. Suspension and Termination

We may suspend or terminate access, block calls, revoke API keys, disable recordings, or restrict countries if we reasonably believe your use violates these Terms, creates risk to recipients or the platform, causes provider issues, or may violate law. You may stop using the Service or request account deletion by emailing support@callany.app.

12. Disclaimers and Liability

The Service is provided on an “as is” and “as available” basis to the maximum extent permitted by law. We do not guarantee call completion, exact scheduled dialing time, transcript or summary accuracy, provider availability, country deliverability, regulatory compliance for your use case, or uninterrupted access.

To the maximum extent permitted by law, Callany is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, business interruption, recipient complaints, provider failures, or your failure to comply with applicable law. Callany’s total liability for a claim is limited to the amount you paid for the Service in the 12 months before the event giving rise to the claim.

13. Governing Law and Changes

These Terms are governed by the laws of the People’s Republic of China, without regard to conflict-of-law rules. Before starting a formal dispute, contact support@callany.app so we can try to resolve it informally.

We may update these Terms as the product, providers, laws, or operating practices change. For material changes, we will give at least 14 days’ notice through the Service or the email address associated with your account. Continued use after the effective date means acceptance of the revised Terms.

14. Contact

For support, billing questions, cancellation, refund requests, privacy requests, or security concerns, contact support@callany.app.